Privacy Policy of My Suburbia

The following is the privacy policy when using the products, services, and the website of My Suburbia. It outlines all policies of My Suburbia including privacy, website, purchase, and delivery.

Introduction

My Suburbia regards customer privacy as an essential part of our relationship with our customers. The following privacy policy applies to all My Suburbia users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Customer support via our Contact Us page.

Collection of Information

To use the My Suburbia website, we may require information from you to provide the best service possible.

All correspondence may also be collected and stored, particularly regarding sales, support, and accounts, including Email.

Any information collected by My Suburbia is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax, or directly through our website.

Use of Collection Information

Any details collected from My Suburbia customers are required to provide you with our products or services, and a high level of customer service.

Correspondence is recorded to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we pass them on to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can message us via our Contact Us page.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by messaging us via our Contact Us page.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, age, Email, and postal address) and financial information (such as credit card number, and expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

My Suburbia uses personally identifiable information for essential communications, such as Emails, account information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing list by messaging us via our Contact Us page or using the “Unsubscribe” button in the Email.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

My Suburbia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. My Suburbia does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the My Suburbia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only include the domain name of MySuburbia.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or through a notice on our homepage.

Notification of Changes

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and other key pages on our site. If there are any in how we use our site customers’ Personally Identifiable Information, notification by email or post mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days before these changes take place. You are therefore advised to re-read this statement regularly.

These terms and conditions form part of the agreement between the Client and ourselves. Accessing this website and/or undertaking of a booking or agreement indicates your understanding, agreement to, and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© My Suburbia 2025. All Rights Reserved.