Terms and Conditions of My Suburbia

The following are the terms and conditions when using the products, services, and the website of My Suburbia. It outlines all policies of My Suburbia including privacy, website, purchase, and delivery.

Introduction

My Suburbia regards customer privacy as an essential part of our relationship with our customers. The following privacy policy applies to all My Suburbia users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact customer support via our Contact Us page on MySuburbia.com.au.

Collection of Information

To use the My Suburbia website, we may require information from you to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including email.

Any information collected by My Suburbia is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax, or directly through our website.

Use of Collection Information

Any details collected from My Suburbia customers are required to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using 256-bit secure socket layer technology (SSL). When credit card details are collected, we pass them on to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can message us via our Contact Us page on MySuburbia.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by messaging us via our Contact Us page on MySuburbia.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, age, email, and postal address) and financial information (such as credit card number, and expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

My Suburbia uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by messaging us via our Contact Us page on MySuburbia.com.au or using the “Unsubscribe” button in the email.

Third Parties

My Suburbia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. My Suburbia does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the My Suburbia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of MySuburbia.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by using a notice on our homepage.

My Suburbia Security Policy

My Suburbia uses a Payment Gateway for its online credit card transactions. They provide a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the payment gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by My Suburbia or any outside party.
• All transactions are performed under a 256-bit SSL Certificate.
• All transaction data is encrypted for storage within a bank-grade data centre, further protecting your credit card data.
• Our payment gateway is an authorized third-party processor for major banks.
• Our payment gateway processor at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by My Suburbia.

Shipping Policy

Physical goods

After ordering online, you will receive an email confirmation from our payment gateway containing your order details. We will usually confirm receipt of your order within a few minutes of ordering. We will send your goods via Registered Mail within one (1) business day; however, if products are unavailable, delivery will take a little longer. Please allow 7 to 14 days for delivery within Australia.

All parcels are sent with a tracking number. If you are not available to take delivery, a calling card is usually placed in your letterbox for collection. Please ensure your letterbox is free from mail and advertising as the postal service will not leave notices if mailboxes are full.

If you wish to query a delivery, please contact us via our contact page on MySuburbia.com.au.

International Duty

It is your responsibility to ascertain if purchasing our goods or services is prohibited in your country, under local or international laws. If you are charged customs duties on your parcel, you would need to pay those duties. To find out what taxes you might be charged, you should contact your country’s customs office or state governing body.

Digital Delivery

After ordering online, you will receive an email confirmation containing your order details. We will usually confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one (1) working day.

If you wish to query a delivery, please contact us via our contact page on MySuburbia.com.au.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either party to insist upon strict performance of any provision of this or any Agreement or the failure of either party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both parties.

Notification of Changes

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by email or post mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days before these changes take place. You are therefore advised to re-read this statement regularly.

These terms and conditions form part of the agreement between the Client and ourselves. Accessing this website and/or undertaking of a booking or agreement indicates your understanding, agreement to, and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.